With the opening of the telecom sector, telecom service provisioning which was hither to within the domain of government monopoly was deregulated paving way for the private sector entry. Ostensibly this has promoted a competitive environment in the telecom sector. One important development was corporatisation of the incumbent government telecom operator as Bharat Sanchar Nigam Limited (BSNL) with effect from 1^st October 2000. When BSNL came in to being, the officers/officials were allowed to be on deemed deputation for a period of five years, to start with, pending absorption in BSNL. Simultaneously, BSNL employees have been guaranteed government pension under Rule 37-A of Pension rules. To translate this guarantee in to a definitive action, a focused organsational set up was formed with the nomenclature as DOT Cell. In due course, DOT cell has outgrown its pension focused role and evolved into a critical professional interface between Department Of Telecommunications (DOT) on various policy issues such as license fee management, USO funding disbursement, VSAT billing, VPT checks etc at the ground level. In a short span of time, the CCA units have carved out a niche for themselves by bringing the different stakeholders of DOT- telecom service providers and in particular BSNL employees-close to DOT, with its lean structure and professional working. Most importantly, they remain as an institutional assurance of the government for the pension assurance given under Rule 37-A to the BSNL employees.